FAQ's

Can I collect my order from your warehouse?

Our warehouse is located in country Victoria.
Due to occupational health & safety (OHS) regulations at our warehouse we are unable to facilitate pickups of orders.
All orders must be delivered using our Australia Post eParcel courier service.

Can my order be delivered to a PO Box?

Yes. All deliveries are sent via Australia Post eParcel and can be delivered to a PO Box.

Does Australian Weaving have a showroom or outlet store?

The Australian Weaving website is an online store and for that reason we don't have a showroom open to the general public where you can view or purchase Australian Weaving brands and products. If you would like to view our products we encourage you to visit one of our stockists, please refer to the Stockists List available on our website.
For trade enquiries, please contact our Sales and Marketing Team on (03) 9418 1242.


How can I track the progress of my delivery?

You will receive an email from Australia Post confirming collection of your order from our warehouse, and providing you with a consignment number for tracking purposes. By logging onto the Australia Post website www.auspost.com.au and using your consignment number you can track progress of your parcel from dispatch till delivery.

What delivery time frame can I expect?

All orders are generally dispatched with 2 business days. Australian Weaving aims to deliver within the following time frames: 3 -10 business days for deliveries to Australian Captial Cities and most regional areas. 10-14 business days for regional Western Australia, Far North Queensland and Northern Territory.
Please allow up to 14-20 business days during our busy periods, e.g. Christmas, sale etc.

What is the Australian Weaving Pty Ltd online return policy?

Australian Weaving Pty Ltd is committed to providing our online customers with quality products. We are happy to exchange to the value of your initial purchase providing your return is made within 28 days of your initial online purchase, in a sale-able condition and where applicable with its original packaging. Please note that delivery charges are not refundable and return postage costs will be at your expense, unless the item returned is faulty or not as ordered. Please phone Customer Service on 1800 628 177 to request online return authorization, quoting your tax invoice number. You will be advised of product availability and return procedure.
Faulty items may be returned for a refund or exchange upon proof of purchase, please contact Customer Service who may provide a reply paid authorisation for return of the goods free of charge.
The above policy is not intended to override or limit your statutory rights in any way.

What shipping options are available?

All deliveries are made using the Australia Post eParcel Courier Service. Australia Post eParcel is a door to door service requiring a signature upon delivery. If you are not at home at time of delivery and have not provided any special delivery instructions a calling card will be left and you will be able to collect your parcel from your local Post Office.
Unfortunately we are currently unable to deliver Internationally.

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