Terms & Conditions

This wesbite, found under www.australianweaving.com.au URL, is operated by Australian Weaving Pty Ltd and references to "we", "us" and "our" shall be deemed to be references to Australian Weaving Pty Ltd (ABN 22164158589).
References to "you" and "your" shall be deemed to be references to persons placing an order or enquiry via this website.

Placing your order
You may place an order by submitting the Electronic Order Form at Checkout on the website.
An order submitted by you on the website in the manner described is an offer by you to purchase goods for the price (plus any delivery charges and GST) as specified at the time you
submit your order. That order cannot be withdrawn by you without our prior consent.
In completing the Electronic Order Form at Checkout, you agree to provide complete and accurate infomation as to your personal details to enable the processing of your order.
This information will also be used by the Delivery Agent to fulfil your order.
We accept Visa or Mastercard as payment of your Order.
After payment has been verified a Tax Invoice will be sent to your email address to acknowledge payment. This Tax Invoice number is required when contacting our Customer Service Centre.
If you experience problems or have difficulties, please feel free to contact us on 1800 628 177 or email customerservice@ausweave.com.au

Returns/Exchange Policy
Australian Weaving Pty Ltd is commited to providing you and your family with quality product. Australian Weaving Pty Ltd is happy to exchange to the value of your initial purchase providing it is within 28 days of the initial purchase, in sale able condition with its original packaging. Please note that delivery charges are not refundable.
Please contact Customer Service on 1800 628 177 to obtain a online returns authorization, quoting your invoice number. You will be advised of product availability and return procedure.
The above policy is not intended to override or limit your statutory rights in any way.

Contact Us
You can contact Customer Service on 1800 628 177 or by email on customerservice@ausweave.com.au , Customer Service operates Monday to Friday (excluding public holidays in TAS & Australia) from 8am until 4pm (Australian Eastern Standard Time).
Should we be unable to answer your call please leave a detailed message and a customer service representative will contact you asap.

Postage and Delivery
Your order will be processed and dispatched according to the time frame below. Orders are shipped via Australia Post eParcel Courier Service and requires a signature upon delivery.
If no one is home at time of delivery and you have not provided any special delivery instructions, the Australia Post courier will leave a calling card and you will be able to collect your parcel from your local Post Office. Upon dispatch of your parcel from our warehouse you will be emailed a confirmation of collection and a consignment number, you can use this consignment number to track your order on the Australia Post website www.auspost.com.au
Orders will be delivered Monday to Friday, with no deliveries on public holidays.

Estimated Delivery Time:
* Melbourne - approximately 1-3 business days
* Sydney - approximately 2-5 business days
* Brisbane & Perth - approximately 3-7 business days

Please allow up to 10 business days for delivery to rural areas.
Please allow up to 14-20 working days during busy periods e.g. Christmas period.

You will be notified by phone or email if any items in your order are not readily available or delayed.

While Australian Weaving Pty Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interuption or error free and will not be responsible for any disruption, loss or corruption of material or data when downloaded onto any computer system.
Australian Weaving Pty Ltd will not be responsible nor liable for your use of any other websites which may be accessed via links within this website. We do not control these websites and are not responsible for their content. Any such links are provided as a service to users of this website and their inclusion in this wesbite does not constitute an endorsment.

Our Details
Australian Weaving Pty Ltd
1E Marine Parade,
Abbotsford, 3067     VIC

ABN 22164158589